Monthly Knife Club – Return & Refund Policy (Shop App Version)

Damaged or Defective Items

If an item arrives damaged or defective, we will replace it at no cost. Please contact us within 7 days of delivery with a photo of the issue so we can take care of it quickly.

Mystery Boxes & Grab Bags

All Mystery Boxes, Lucky Boxes, and Grab Bags are final sale. Because these products are curated, discounted, and surprise‑based, we do not accept returns, refunds, or exchanges for any mystery‑style items.

Standard Products (Non‑Mystery Items)

For regular, non‑mystery products, returns may be accepted only for unused items in original packaging and must be requested within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Incorrect or Missing Items

If we made a mistake with your order, we’ll fix it. Contact us within 7 days and we’ll send the correct item or replace anything missing.

Final Sale Items

Certain items may be marked Final Sale. These cannot be returned or exchanged under any circumstances.

How to Start a Claim

To request a replacement or report an issue, contact us through the Shop App or email our support team with:

• Order number

• Description of the issue

• Photos (if applicable)

We’ll respond promptly and make sure you’re taken care of.